The Focus of: Transformation and Change and Adoption (TACA) Series
TACA is Waterfront Consultants's best practice approach for performance enablement around business transformation implementations and where business applications are part of the business-critical initiative. The higher the complexity of the implementation, the greater the need for TACA. The following factors will contribute to project complexity:
- Solutions / Applications implemented
- Number of sites, business units or geographies
- Impact on business processes
- Existing technology infrastructure
- Legacy systems
Scope
Key Constituencies
TACA reaches out to and supports all impacted organisational constituencies:
- Executives
- Implementation Team
- Functional Managers
- End Users
- IT/Support Group
Each of these constituencies has a stake in the expected performance of the business changes, and can impact the success of the implementation. TACA focuses on the adoption and acceptance of new solutions, changes and practices by all employees for maximum organisational performance.Business Transformation
In addition to helping with the implementation, we help organisations to manage the transition and to transform the organisation into one that can support the new environment and business solutions, underpinned by new behaviours.
Our holistic and robust approach helps clients to develop and implement meaningful transformation programmes that sustain improvement over time.
Mentoring organisations on the journey, ‘transition’, is something we excel in. Particularly for implementation programmes that are large-scale and longer term; requires alignment and integration of complex portfolio of change initiatives; and covers multiple functions, business units and dispersed geographies.
An example of what we do
We mentored a major international bank to develop and implement a blueprint for creating value for its customers, based around attraction and retention; and gaining a measurable advantage over its competitors. As a result, customer attrition fell by 60 percent in just over three years.